When to get a Second Opinion on Plumbing

12/04/16 2:21 PM

bristol ct plumbing repairRecently, we heard a plumbing story that just makes us sad. A plumber was called in to help a homeowner fix a toilet but pronounced the bathroom fixture “too old.” He actually told the homeowner that “they” don’t make parts for that toilet anymore. This plumber recommended getting a new fixture and offered to do the installation.

Now, there are some things in this world that get to a point where they’re too old to fix. However, if you’ve ever taken the top off your toilet tank, you’ll see some pretty basic parts that are easy to replace. Yes, a ball chain sometimes rusts away to the point where it breaks. A flap will degrade to the point where it won’t seal and the water will sneak past, making it sound like the toilet is running all the time. But, if you have a little bit of patience and skill, you can remove these parts and take them with you to the local hardware store, where you’ll find replacements.

However, that’s not the point of this blog. I want to talk today about trusting your local plumber and what makes a good plumber. Once you find the right person, you can stick with him or her and enjoy a long partnership in which you both want to care for the plumbing in your home.

Recommending Extra Work

A good plumber is not interested in getting you to pay for extras you don’t need. We’d rather keep a client happy with smaller bills, regular maintenance, and the occasional piece of free advice than find a few people with big jobs, only to never see them again. So, if your plumber is insisting you need to shell out big bucks, remember that estimates are (or should be) free and come in writing. Go ahead, get a second opinion. The few minutes you spend to get more information could save you hundreds if not thousands of dollars.

Pushing You

A good plumber should never make you feel manipulated into anything. You should not be asked for cash up front, charged extra for the first hour of work, or coerced into paying before the job is done and you’re satisfied with the work.

Nor should you feel pushed to purchase a bathroom fixture you don’t like. There are likely good fixture showrooms in your area. Feel free to visit them and pick the toilets and sinks you want to use day after day. Realize that price is not the only factor in judging quality so hop onto the Internet and ask questions to determine which name brands and models are going to look good in five or 10 or 15 years. Check warranties, too.

Working without Papers

It seems so obvious that people often just skip this step: ask if the plumber is licensed and insured. Most people are trusting and assume that a plumber has all the necessary paperwork but there can be shady characters out there. You don’t want to find out after an incident that the pluming insurance carrier dropped this joker several jobs back.

Asking around to find out what others say about this plumber is a time honored way of finding out if you can trust this person. Your immediate need for a plumber may be urgent but, if you find the right plumber, then you’ll be able to make just one quick call in the future. In fact, if you are having no problems with your sink or toilet, think about finding the right plumber today. A good plumber will be happy to talk with you and be ready to help when you need it.

Call Classic Plumbing by Reno at 860-748-7305 if haven’t already talked with us. We’re happy to describe our experience, services, and prices and will thank you for considering us as your plumbing partner!

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