Who You Gonna Call?

13/11/12 10:27 AM


Ever wonder why he (or she) won’t call?

OK, I’m joking.  Everyone.  Everyone has wondered at some point in their lives why the phone isn’t ringing and has created mental images which often involve someone lying in a ditch.

The order of the scenario changes depending on the frustration of the person waiting for the phone to ring.  Sometimes it starts with falling into the ditch, he or she helpless to call. Or the failure to call inspires a cathartic image of pushing him or her into the ditch.

When a plumber doesn’t call back, there are a lot of reasons and very, very few of them involve ditches.

Some plumbers are worried they won’t get enough business to make a profit and over extend themselves.  When they get too busy to attend to customers they literally hide.

If you want to hire this type of plumber, make sure that caller ID lists you as Publisher’s Clearing House Prize Patrol when you call.

Other plumbers don’t pick up the phone because they’re not organized.  They may have the phone in the truck while stuck under a kitchen sink.

Those guys you just don’t want because, well, the customer is always right.  And no customer wants to hear about the insurmountable problems that keep a plumber from picking up a phone.

Customers want to tell a plumber their problem and hear, “No problem.  I can fix that.”

That’s why I always answer.

That’s why one of my best sources for new business is old business.  I’m proud that many of my customers are happy to refer Classic Plumbing by Reno to their friends and family.

You’ll see ads for Classic Plumbing by Reno on diner placemats in Bristol, Southington, and Plainville.  I paid for those ads and haven’t forgotten they’re out there, asking you to call me.

I mean to back them up with respect for you and pride in my work.

What drive business?  Good, reliable work.

And staying out of ditches.

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